You have the ability to decline a Virtual Visit request.
1. Click Visits.
2. Locate the visit you’d like to decline. Click the patient’s name.
3. Click Decline.
4. A Decline appointment? window will display. Select the appropriate option from the list.
Note: If you select Other reason, you may have to enter in a reason.
5. When complete, click Yes, decline.
The appointment will then display the following: