1. On the main login page, click Forgot password?
2. Enter your email and then click Get Reset Link. You will receive a Reset your password email shortly
3. A confirmation screen will display letting you know that an email has been sent to the address provided
4. Check your email and open the Reset your Password email. Click Reset my password. VirtualCare will open in a new window.
5. Under Password, enter your new password.
6. When complete, click Change password.
Note: You can click Show to display what you are typing. If not, the content entered will remain hidden.
Note: Your password must include the following:
- At least 8 characters long.
- At least 1 uppercase character.
- At least 1 lowercase character.
- At least 1 numeric character or symbol.
A confirmation screen will display letting you know your password has successfully reset. To login, click Go back to login.