1. On the main login page, click Forgot password?
2. Enter your email and then click Get Reset Link. A confirmation screen will display letting you know that an email has been sent to the address provided. You will receive a Reset your password email shortly.
3. Check your email and open the Reset your Password email. Click Reset my password. VirtualCare will open in a new window.
5. Under Password, enter your new password.
6. When complete, click Change password.
Note: You can click Show to display what you are typing. If not, the content entered will remain hidden.
Note: Your password must include the following:
- At least 8 characters long.
- At least 1 uppercase character.
- At least 1 lowercase character.
- At least 1 numeric character or symbol.
A confirmation screen will display letting you know your password has successfully reset. To login, click Go back to login.