When a provider or patient attempts to open an attachment in the chat for the first time, Chrome will block the the window from popping up due to it's native Pop-up blocker.
The the icon that is shown below will pop-up at the end of the search bar in chrome.
In order to open documents, the user must click on the icon and message below will show.
The user must select "Always allow popups from https://..." and click done to allow the attachment to show. Then the user must then reselect the attachment and it should be open.
The user should no have to do this again for the same browser