Dependent profiles will be created by your provider. You will receive an email asking you to verify the dependent’s details in VirtualCare.
- Check your email. There will be a Verify your dependent email from VirtualCare, sent on behalf of your provider.
- Click Verify dependent.
- Login to VirtualCare as you normally would.
- The Verify a dependent screen will display. Review the dependent name and when ready, click Continue.
- To confirm your dependent, enter their Birth date and Health card #
- When complete, click Verify.
- Once the dependent has been successfully verified, the following success message will display. Now you will be able to book a Virtual Visit on their behalf.
Note: You have a total of 3 attempts to verify your dependent. After 3 incorrect attempts, the dependent’s profile will be locked. To proceed, connect with your provider, and they can resend a verification email.