Once you’ve sent an invitation to your patient, they have up to 30 days to confirm their account. If they fail to register in that timeframe or they try and fail to log in too many times, their account will be locked. The only way for the patient to register is for you to resend the invitation email.
1. Click Patients. The Patients list will display.
2. Locate the locked dependent in the Patients list. They will have a status of Outstanding under the Verification status column. Click Outstanding.
Note: To find the patient, you can filter by Last name, First name, Gender, Birth date, Health card #, or Email.
3. A pop up will display giving further information regarding the invite. To send an invite, click Resend.
The window will close and a new VirtualCare invite email will be sent to the patient. The Verification status will change to Pending.