1. On the main login page, click Forgot password?
2. Enter your email and then click Get Reset Link. You will receive a Reset your password email shortly.
A confirmation screen will display letting you know that an email has been sent to the address provided.
3. Check your email and open the Reset your Password email. Click the Reset my password link. VirtualCare will open in a new internet browser window.
4. The What is your new password? screen will display. Under Password, enter your new password.
Note: You can click Show to display what you are typing. If not, the content entered will remain hidden.
Note: Your password must include the following:
- At least 8 characters long.
- At least 1 uppercase character.
- At least 1 lowercase character.
- At least 1 numeric character or symbol.
6. When complete, click Change password.
A confirmation screen will display letting you know your password has successfully reset. To login, click Go back to login.