Once you’ve sent a dependent verification request to your patient, they have up to 30 days to confirm their dependent. If they fail to verify the dependent or they try and fail to log in too many times, the dependent’s account will be locked. The only way to re-verify the dependent is for you to resend the initial verification email.
1. Click Patients. The Patients list will display.
2. Locate the locked dependent in the list.
Note: You can filter by Last name, First name, Gender, Birth date, Health card #, or Email.
3. They will have a status of Outstanding under the Verification status column. Click Outstanding.
4. A pop up will display giving further information regarding the invite. To send an invite, click Resend.
The window will close and the invite will be sent to your patient. The Verification status will change to Pending.