Once you’ve sent an invitation to a patient, they have up to 30 days to confirm their account. If they fail to register in that time frame or they try and fail to log in too many times, their account will be locked. The only way for the patient to register is for you to resend the invitation email.
1. Click Patients. The Patients list will display.
2. Locate the locked dependent in the list. They will have a status of Outstanding under the Verification status column. Click Outstanding.
Note: You can filter by Last name, First name, Gender, Birth date, Health card #, and Email.
3. A pop up will display giving further information regarding the invite. To send the new invite, click Resend.
The window will close and the invite will send. The Verification status will change to Pending.