When a patient submits a Virtual Visit request, they will select a communication preference for the way they'd like to communicate with you. These options include Video call, Audio call, or Messaging chat. As a provider, you are able to modify the communication preference for the Visit.
1. Click Visits.
2. Locate and click the Virtual Visit you’d like to edit.
3. On the Visit screen, click the pencil icon next to Preferred communication.
4. The Change Communication window will display. From the list of options, select your preferred new communication method.
5. When complete, click Confirm.
The updated communication method will display under Preferred communication. This can be changed again at any time before the scheduled Virtual Visit.
Note: Patients have the ability to receive an email notification when the communication method of their Virtual Visit has been changed.
Note: The communication method may also be changed during a Virtual Visit.