When a patient submits a Virtual Visit request, they select a communication preference. These options include Video call, Audio call, or Messaging chat. As an administrator, you are able to modify the communication preference for the Visit.
1. Click Visits.
2. Locate and click the visit request you’d like to edit.
3. On the visit screen, click the pencil icon next to Preferred communication.
4. The Change Communication window will display. From the list of options, select the new communication method.
5. When complete, click Confirm.
The updated communication method will display under Preferred communication. This can be changed at any point. This includes before the Virtual Visit begins, and during a Virtual Visit.
Note: Patients have the ability to receive an email notification when the communication method their Virtual Visit has been changed.