You have the ability to manually add your dependent to VirtualCare. Your provider will receive the request and approve or decline your submission based on their records.
1. Click Profiles.
2. Underneath your name, click Add dependent.
3. The Add dependent screen will display. Enter your dependent’s First name, Last name, Sex, Birth date, the province their health card was issued in, and their Health card number. In the I am their dropdown, select their relation to you from the list. When ready, click Add.
Once the request has been sent, your Profiles list will display. Your recently submitted dependent will display under your name with a status of Pending.
Your provider will be notified of your request.
Note: You may edit your dependent request while it is in a state of Pending. To do so, click the dependent’s name, then the pencil icon in the top right-hand corner.
Note: You may also cancel the dependent request while it is in a state of Pending. To do so, click the dependent’s name, then the trashcan icon in the top right-hand corner.
4. Check your email. Once your provider has confirmed your dependent, you will receive an email from VirtualCare. Click the View dependent link. VirtualCare will open in a new internet browser window. Your dependent will display and the status of Pending will be removed.
Once approved, you can begin using VirtualCare on your dependent's behalf. This includes requesting virtual visits with their provider.