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Clinical users: How to confirm your patient’s dependent profile request

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Patients have the ability to request a VirtualCare account for their dependents and send it to you to verify. You must confirm or decline the patient’s dependent submission in order for the dependent to display in VirtualCare.

1. Click Patients. The Patients list will display.

2. If you have any new dependent requests, they will display at the top of the Patients list with their personal information. The system will list the dependent’s guardian beside their name. Verify against your personal records. If you’d like to confirm the patient’s dependent, click Accept. If an error has been made, click Decline.

Once accepted, the dependent will display in your roster, and their guardian will receive an email letting them know that you have confirmed their dependent, and what next steps they need to follow.