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Think Research Help Centre

Clinical Users: Getting started with VirtualCare

  • Account setup: Resetting your password
  • Getting help: Available technical support
  • Technical requirements
  • VirtualCare user roles
  • VirtualCare walkthrough videos

Patients/Clients: Getting started with VirtualCare

  • How to sign up for a VirtualCare account
  • Patients/clients: How to accept or decline a virtual visit from your provider
  • Patients/clients: How to change/reset your password
  • Patients/clients: How to link a dependent to your patient/client account
  • Patients/clients: How to send a virtual visit request on behalf of a dependent
  • Patients/clients: How to send a virtual visit request to your provider
  • Patients/clients: How to verify a dependent created by your provider
  • Patients/clients: Quick reference guide

Troubleshooting support

Support number 1-800-559-3041

  • Patients/clients: Troubleshooting FAQ
  • Provider troubleshooting tips

Clinical Users: Setting up a virtual visit request

  • Clinical users: How to change a virtual visit's communication method
  • Clinical users: How to conduct a virtual visit with your patient
  • Clinical Users: How to conduct group visits
  • Clinical users: How to decline a virtual visit request
  • Clinical users: How to reassign a virtual visit's provider
  • Clinical users: How to schedule a date and time for a virtual visit
  • Clinical users: How to send a virtual visit request to your patient

How to have a virtual visit

  • Clinical users: How to create a diagnostic imaging request form
  • Clinical users: How to create a laboratory request form
  • Clinical users: How to submit a prescription
  • How to blur your background in a virtual visit
  • How to start a virtual visit instantly
  • Patients/clients: How to connect with your provider for video and/or audio visits

After the visit has occurred

  • Clinical users: How to add billing codes for a visit
  • Clinical users: How to add internal documentation to a visit
  • Clinical users: How to add visit notes for your patients/clients
  • Clinical users: How to send the visit report to HRM
  • Clinical users: How to view the visit report
  • Patients/clients: How to review a visit summary

Clinical Users: Managing the patient/client list

  • Clinical users: How to accept a patient's self-registration request
  • Clinical users: How to add a patient to your roster
  • Clinical users: How to confirm your patient’s dependent profile request
  • Clinical users: How to create dependent accounts for your patients
  • Clinical users: How to edit a dependent's VirtualCare profile
  • Clinical users: How to resend a dependent verification email
  • Clinical users: How to resend a VirtualCare invitation email to a patient
  • Clinical users: How to resend bulk VirtualCare invitation emails
  • Clinical users: How to send batch patient invites
  • How to assign and work with assessments

Clinical Users: Managing the visits list

  • Clinical users: How to filter and review virtual visit requests
  • How to review Visit Documents
  • How to update the visit status

Updating account settings

  • Clinical users: How to change your account information
  • Clinical users: How to set an out of office
  • Clinical users: How to update your notification settings
  • Clinical users: How to upload your digital signature
  • Patients/clients: How to manage your personal information
  • Patients/clients: How to set your preferred pharmacy
  • Patients/clients: How to update your notification settings
Popular Articles
  • Account setup: Resetting your password
  • Clinical users: How to add billing codes for a visit
  • Clinical users: How to add internal documentation to a visit
  • Clinical users: How to add visit notes for your patients/clients
  • Clinical users: How to change your account information
Newest Articles
  • How to use the Get Care page
  • How to update the visit status
  • Patients page updates
  • How to review Visit Documents
  • How to blur your background in a virtual visit
Recently Updated Articles
  • How to use the Get Care page
  • How to update the visit status
  • Patients page updates
  • How to review Visit Documents
  • Virtual visit interface update
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