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Clinical Users: Getting started with VirtualCare
Account setup: Resetting your password
Getting help: Available technical support
Technical requirements
VirtualCare user roles
VirtualCare walkthrough videos
Patients/Clients: Getting started with VirtualCare
How to sign up for a VirtualCare account
Patients/clients: How to accept or decline a virtual visit from your provider
Patients/clients: How to change/reset your password
Patients/clients: How to link a dependent to your patient/client account
Patients/clients: How to send a virtual visit request on behalf of a dependent
Patients/clients: How to send a virtual visit request to your provider
Patients/clients: How to verify a dependent created by your provider
Patients/clients: Quick reference guide
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Troubleshooting support
Support number
1-800-559-3041
Patients/clients: Troubleshooting FAQ
Provider troubleshooting tips
Clinical Users: Setting up a virtual visit request
Clinical users: How to change a virtual visit's communication method
Clinical users: How to conduct a virtual visit with your patient
Clinical users: How to decline a virtual visit request
Clinical users: How to reassign a virtual visit's provider
Clinical users: How to schedule a date and time for a virtual visit
Clinical users: How to send a virtual visit request to your patient
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How to have a virtual visit
Clinical users: How to create a diagnostic imaging request form
Clinical users: How to create a laboratory request form
Clinical users: How to submit a prescription
Patients/clients: How to connect with your provider for video and/or audio visits
After the visit has occurred
Clinical users: How to add billing codes for a visit
Clinical users: How to add internal documentation to a visit
Clinical users: How to add visit notes for your patients/clients
Clinical users: How to send the visit report to HRM
Clinical users: How to view the visit report
Patients/clients: How to review a visit summary
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Clinical Users: Managing the patient/client list
Clinical users: How to accept a patient's self-registration request
Clinical users: How to add a patient to your roster
Clinical users: How to confirm your patient’s dependent profile request
Clinical users: How to create dependent accounts for your patients
Clinical users: How to edit a dependent's VirtualCare profile
Clinical users: How to resend a dependent verification email
Clinical users: How to resend a VirtualCare invitation email to a patient
Clinical users: How to resend bulk VirtualCare invitation emails
Clinical users: How to send batch patient invites
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Clinical Users: Managing the visits list
Clinical users: How to filter and review virtual visit requests
Updating account settings
Clinical users: How to change your account information
Clinical users: How to set an out of office
Clinical users: How to update your notification settings
Clinical users: How to upload your digital signature
Patients/clients: How to manage your personal information
Patients/clients: How to set your preferred pharmacy
Patients/clients: How to update your notification settings
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