Clinical Users: Getting started with VirtualCare

• Account setup: Resetting your password
• Getting help: Available technical support
• Technical requirements
• VirtualCare user roles
• VirtualCare walkthrough videos

Patients/Clients: Getting started with VirtualCare

• How to sign up for a VirtualCare account
• Patients/clients: How to accept or decline a virtual visit from your provider
• Patients/clients: How to change/reset your password
• Patients/clients: How to link a dependent to your patient/client account
• Patients/clients: How to send a virtual visit request on behalf of a dependent
• Patients/clients: How to send a virtual visit request to your provider
• Patients/clients: How to verify a dependent created by your provider
• Patients/clients: Quick reference guide
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Troubleshooting support

Support number 1-800-559-3041

• Patients/clients: Troubleshooting FAQ
• Provider troubleshooting tips

Clinical Users: Setting up a virtual visit request

• Clinical users: How to change a virtual visit's communication method
• Clinical users: How to conduct a virtual visit with your patient
• Clinical users: How to decline a virtual visit request
• Clinical users: How to reassign a virtual visit's provider
• Clinical users: How to schedule a date and time for a virtual visit
• Clinical users: How to send a virtual visit request to your patient
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How to have a virtual visit

• Clinical users: How to create a diagnostic imaging request form
• Clinical users: How to create a laboratory request form
• Clinical users: How to submit a prescription
• Patients/clients: How to connect with your provider for video and/or audio visits

After the visit has occurred

• Clinical users: How to add billing codes for a visit
• Clinical users: How to add internal documentation to a visit
• Clinical users: How to add visit notes for your patients/clients
• Clinical users: How to send the visit report to HRM
• Clinical users: How to view the visit report
• Patients/clients: How to review a visit summary
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Clinical Users: Managing the patient/client list

• Clinical users: How to accept a patient's self-registration request
• Clinical users: How to add a patient to your roster
• Clinical users: How to confirm your patient’s dependent profile request
• Clinical users: How to create dependent accounts for your patients
• Clinical users: How to edit a dependent's VirtualCare profile
• Clinical users: How to resend a dependent verification email
• Clinical users: How to resend a VirtualCare invitation email to a patient
• Clinical users: How to resend bulk VirtualCare invitation emails
• Clinical users: How to send batch patient invites
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Clinical Users: Managing the visits list

• Clinical users: How to filter and review virtual visit requests

Updating account settings

• Clinical users: How to change your account information
• Clinical users: How to set an out of office
• Clinical users: How to update your notification settings
• Clinical users: How to upload your digital signature
• Patients/clients: How to manage your personal information
• Patients/clients: How to set your preferred pharmacy
• Patients/clients: How to update your notification settings
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