How Can We Help?
Getting help: Available technical support
|Patients, providers, and administrators can call our Help Desk to speak with a Technical Support Analyst during office hours to receive assistance on any issue.
Monday – Friday
9am to 5pm (EST) 6am to 5pm (PST)
Voicemails can be left after hours and will be triaged depending on severity.
|Providers and administrators can connect directly with a Technical Support Analyst via email to troubleshoot a specific question.
Emails can be sent 24/7 and will be responded to within 1 business day.
|Browse through a library of over 75 articles in the VirtualCare Knowledge Base! This self-help resource includes easy-to-follow and up-to-date troubleshooting material on the full platform functionality.
24/7 access (self-guided)
Click Help at the bottom right-hand corner of the VirtualCare platform, or visit https://help.thinkresearch.com/