How Can We Help?
Getting help: Available technical support
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| Patients, providers, and administrators can call our Help Desk to speak with a Technical Support Analyst during office hours to receive assistance on any issue. | |
| Availability Monday – Friday 9am to 5pm (EST) 6am to 5pm (PST) Voicemails can be left after hours and will be triaged depending on severity. |
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| Access | |
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| Providers and administrators can connect directly with a Technical Support Analyst via email to troubleshoot a specific question. | |
| Availability Emails can be sent 24/7 and will be responded to within 1 business day. |
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| Access techsupport@thinkresearch.com |
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| Knowledge Base |  |
| Browse through a library of over 75 articles in the VirtualCare Knowledge Base! This self-help resource includes easy-to-follow and up-to-date troubleshooting material on the full platform functionality. |
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| Availability 24/7 access (self-guided) |
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| Access Click Help at the bottom right-hand corner of the VirtualCare platform, or visit https://help.thinkresearch.com/ |
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