Getting help: Available technical support

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Phone
Patients, providers, and administrators can call our Help Desk to speak with a Technical Support Analyst during office hours to receive assistance on any issue.
Availability
Monday – Friday
9am to 8pm (EST) 6
am to 5pm (PST)
Voicemails can be left after hours and will be triaged depending on severity.
Access

1-800-559-3041

Email
Providers and administrators can connect directly with a Technical Support Analyst via email to troubleshoot a specific question.
Availability
Emails can be sent 24/7 and will be responded to within 1 business day.
Access
techsupport@thinkresearch.com
Knowledge Base
Browse through a library of over 75 articles in the VirtualCare Knowledge Base! This self-help resource includes easy-to-follow and up-to-date troubleshooting material on the full platform functionality.
Availability
24/7 access (self-guided)
Access
Click Help at the bottom right-hand corner of the VirtualCare platform, or visit https://help.thinkresearch.com/