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Technical requirements

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VirtualCare is a secure and privacy-compliant cloud-based solution, so no installation is required. For optimal use, please adhere to the following:

Desktop / Laptop

If using a computer, always use the most up to date version of Google Chrome when using VirtualCare at

Download the latest version of Chrome here.

Desktop browsers not supported: Microsoft Internet Explorer, Mozilla Firefox, Apple Safari.


VirtualCare is optimized for mobile devices using a mobile web browser through the standard login portal. Access VirtualCare at


You can also access the VirtualCare site on a tablet. We recommend accessing via Google Chrome.

Tablet specifications

iOS suggestions

Android suggestions

Operating system iOS 11.0 and up Android 8.0 and up
Tablet model Latest iPad, iPad Air, or iPad Pro available Google Pixel Slate
Internet browser Audio and video supported
in the Safari mobile
Audio and video supported
in the Google Chrome
mobile application
Screen size 9.7 inch screen and up
Screen resolution 2048 x 1536 resolution at 264 ppi (pixels per inch)