Technical requirements

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VirtualCare is a secure and privacy-compliant cloud-based solution, so no installation is required. For optimal use, please adhere to the following:

Desktop / Laptop

If using a computer, always use the most up to date version of Google Chrome when using the web-based version of VirtualCare at https://virtualcare.thinkresearch.com

Download the latest version of Chrome here.

Desktop browsers not supported: Microsoft Internet Explorer, Mozilla Firefox, Apple Safari.

Mobile

– iPhone (iOS 8.0 and above)
Download Apple App

– Android (Android 6.0 and above)
Download Google Play App

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Tablet

You can also access the VirtualCare site on a tablet. We recommend accessing via Google Chrome.

Note: VirtualCare is not optimized for tablet use.

Tablet specifications

iOS suggestions

Android suggestions

Operating system iOS 11.0 and up Android 8.0 and up
Tablet model Latest iPad, iPad Air, or iPad Pro available Google Pixel Slate
Internet browser

Audio and video supported
in the Safari mobile
application

Audio and video supported
in the Google Chrome
mobile application
Screen size 9.7 inch screen and up
Screen resolution 2048 x 1536 resolution at 264 ppi (pixels per inch)