VirtualCare user roles

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There are three VirtualCare user roles: Provider, administrator, and patient. A provider user is usually a doctor or medical professional and can carry out appointments. An administrator user can manage a provider’s visits but cannot have appointments. Finally, a patient user is the general public who will be using VirtualCare for doctors appointments.

Note: Your clinic may or may not have an administrator account.

User Roles

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Provider

Admin

Patient

Manage Visits and Patient lists
Manage Virtual Visits including any dependents
Add dependents
Set Out of office status
Reassign visit MRP
Update visit details
Connect via video
Connect via audio
Connect via chat
Document visit notes
Create Appointment Summary

Mobile App Access