Patients/clients: How to connect with your provider for video and/or audio visits
Note: We recommend using Google Chrome for an optimal VirtualCare experience. Internet Explorer does not support audio or video and will affect the usage of the audio and video chat features. After you or your provider have requested a virtual visit and scheduled a time, you may meet your provider on VirtualCare and have your […]
Clinical users: How to send the visit report to HRM
Note: Providers may need to contact Ontario MD (OMD) or the Ontario Telemedicine Network (OTN) in order to successfully use HRM with VirtualCare. As a clinical user, you have the ability to submit an appointment’s visit details to HRM (Ontario’s Health Report Manager). HRM electronically delivers text-based Medical Record reports (ex. Discharge Summary), and transcribed […]
Patients/clients: Troubleshooting FAQ
If you are experiencing audio or video issues If you are experiencing audio or video issues during your Virtual Visit, please review the following: If using the desktop version of VirtualCare, make sure you are using a computer or laptop with: Webcam Microphone Headphones (recommended) If using the mobile version of VirtualCare, make sure you […]
Clinical users: How to filter and review virtual visit requests
Once your patient has verified their VirtualCare account, they may request a Virtual Visit with you. Your Virtual Visits display in the Visits list. To access your visits, click the Visits tab. You can sort the Visits list by Date requested, or Patient surname (A-Z). To do so, click the Sort by drop-down in the […]
Clinical users: How to change your account information
Your personal information in VirtualCare can be updated at any time. This personal information includes your name, CPSO number, billing code, practice type, and professional designation. 1. Click your name in the top right-hand corner, then click Account Settings. 2. Beside Personal Information, click Change. 3. Make the changes where appropriate. Note: Practice Type and […]
Clinical users: How to add visit notes for your patients/clients
Once an appointment has been completed, you have the ability to add notes to the visit’s details that can be reviewed by your patient or client. 1. Click Visits. 2. Locate and click the appointment you’d like to add notes to. 3. Under For the patient, enter anything you’d like the patient to see in […]
Clinical users: How to add internal documentation to a visit
As a clinical user, you are able to add Visit notes to an appointment that currently has a status of Being Reviewed, Booked, or Complete. The notes you enter are not visible to the patient or client but are visible to other clinical users in your network. 1. Click Visits. 2. Locate and click the […]
Clinical users: How to add billing codes for a visit
Clinical users have the ability to add billing codes to a visit. 1. Click Visits. 2. In the list, locate and click the completed appointment you’d like to add billing codes to. 3. Under Billing Codes, from the dropdowns, select the Primary reason for Virtual Visit, Virtual Visit billing code, and Diagnosis outcome. 4. When […]
Account setup: Resetting your password
To ensure a secure VirtualCare experience, you must set up your account with your own password. Once your VirtualCare account(s) are ready, please follow the steps below to log in to your account and begin registering your patients. Any member of your team who has been assigned a VirtualCare account must complete this process to […]