Patients/clients: How to send a virtual visit request on behalf of a dependent
Note: Depending on your provider’s needs, this feature may or may not be available to you. The contents of this article are only applicable if your provider has requested them for your personalized VirtualCare experience. For more information, please contact your provider. 1. Click Visits. 2. Click Request a Virtual Visit. 3. A disclaimer page […]
Patients/clients: How to review a visit summary
Once you have completed an appointment, you can return to your Visits page and review the details, including any notes that may have been provided. 1. Click Visits > Archived. 2. Locate and click the appointment you’d like to review. Your post-visit information will display. As a patient, you’ll be able to review any notes […]
Patients/clients: How to manage your personal information
When you signed up for VirtualCare, you provided your provider with your name, birth date, health card number, and other information. Once confirmed, you have the ability to modify this personal information. 1. Click your name in the top right-hand corner, then click Account Settings. 2. Beside Personal Information, click Change. 3. Make the changes […]
Patients/clients: How to link a dependent to your patient/client account
Note: Depending on your provider’s needs, this feature may or may not be available to you. The contents of this article are only applicable if your provider has requested them for your personalized VirtualCare experience. For more information, please contact your provider. You have the ability to manually add one or more dependents to your […]
Patients/clients: How to change/reset your password
You have the ability to change your password two ways: If you’re logged into VirtualCare, you can change it through your account settings. If you’ve forgotten your password and can’t log in, you can reset it on the main login page. To change your password while logged in: 1. Click your name in the top […]
Patients/clients: How to accept or decline a virtual visit from your provider
In some cases, providers may wish to schedule a virtual visit with you. When they do, their request will display as a virtual visit request in your Visits list. Depending on your schedule, you may accept or decline their visit request. There are two ways you can access these requests: Through the VirtualCare application Through […]
How to sign up for a VirtualCare account
Note: Depending on your provider’s needs, this feature may or may not be available to you. The contents of this article are only applicable if your provider has requested them for your personalized VirtualCare experience. For more information, please contact your provider. As a patient, there are two ways you may sign up for VirtualCare: […]
Clinical users: How to view the visit report
Once an appointment is complete, you can go back and review the visit’s report. This includes all information entered in the chat, any notes you may have provided, any attachments your patient or client has sent, prescriptions, requisition forms, and diagnostic imaging forms. 1. Click Visits. 2. In the list, locate and click the completed […]
Clinical users: How to update your notification settings
You have the ability to configure VirtualCare to send you email notifications for any updates your patient or client might make to their virtual visit appointments. You can also set if you’d like to be reminded of a visit 12 hours before it is set to take place. 1. In the top right-hand corner, click […]
Clinical users: How to set an out of office
Clinical users have the ability to set an out of office status that patients can see when they attempt to book a virtual visit with you. When certain dates are set for an out of office, your patients will not be able to book appointments with you in that time frame. Both providers and administrators […]