Patients page updates
To improve privacy and general usability, we have updated the Patients page. Previously, opening the Patients page would display every patient within the system. You had the ability to filter the list based on name, health card number, verification status, or provider. For privacy purposes, we have updated the page so that it does not […]
How to review Visit Documents
To support providers, nurse practitioners and administrators, we have added a new section to a patient’s visit details page where they can upload, view, and download all patient-related documents. Since all documents are organized in one place, it will be easier to access and manage documents during patient care. This new section is called Visit […]
How to blur your background in a virtual visit
To support your privacy when on a video call, we have added the ability to blur your background. You will remain visible to the user on the other end, whereas the background showing your room will be blurred out. This can be turned off and on depending on your situation. You can do this two […]
How to start a virtual visit instantly
To support instances where a patient has pressing health concerns or requires immediate medical attention, you have the ability to start a Virtual Visit immediately without having to schedule an appointment with a patient. Click the Patients list. The Patients list will display. Locate the patient you’d like to start a visit with. On the […]
Clinical Users: How to conduct group visits
Providers now have the ability to add unregistered participants to a virtual visit. This is especially useful for patients who would like to have family members or caregivers on the call with them for support. Unregistered participants can be added to a virtual visit by sending an email invite directly to a user. Participants can […]
Virtual visit interface update
To improve VirtualCare’s user experience, we have upgraded the Virtual Visit interface to a new teleconferencing system. This new update will see improved video call quality, in-call screen sharing, simplified control buttons, the ability to add unregistered participants, and note templates. Previously, there was no way to troubleshoot your camera or microphone before joining a […]
Video introduction to using VirtualCare Assessments
Please see a video walkthrough of how mental health providers can use VirtualCare Assessments below.
How to assign and work with assessments
Providers have the ability to assign assessments to their patients. Their patients, in turn, will complete the assessment and submit the results back to their provider, wherein the provider or admin may review the results. If necessary, a provider may also complete an assessment on behalf of the patient. As a provider, there are two […]
TOPdesk Self-Service Portal Training Video
This video highlights the features of the TOPdesk Self-Service Portal – the platform you can use to submit new tickets, check on their status, and make updates.
Getting help: Available technical support
Phone Patients, providers, and administrators can call our Help Desk to speak with a Technical Support Analyst during office hours to receive assistance on any issue. Availability Monday – Friday 9am to 5pm (EST) 6am to 5pm (PST) Voicemails can be left after hours and will be triaged depending on severity. Access 1-800-559-3041 Email Providers […]