Clinical users: How to create a diagnostic imaging request form
Note: This feature is only available in the province of Ontario. You may create a diagnostic imaging requisition form within VirtualCare and enter in all the relevant details for your patient. Then, your patient can review the appointment on their end and save or print the form themselves. Note: In order to complete this process, […]
Clinical users: How to submit a prescription
You may create a prescription within VirtualCare and send it to your patient or client’s selected pharmacy via fax. Note: In order to complete this process, you must upload an image of your signature to your VirtualCare account so that you will be able to sign the request form. For more information, see Clinical users: […]
VirtualCare user roles
There are three VirtualCare user roles: Provider, administrator, and patient. A provider user is usually a doctor or medical professional and can carry out appointments. An administrator user can manage a provider’s visits but cannot have appointments. Finally, a patient user is the general public who will be using VirtualCare for doctors appointments. Note: Your […]
Technical requirements
VirtualCare is a secure and privacy-compliant cloud-based solution, so no installation is required. For optimal use, please adhere to the following: Desktop / Laptop If using a computer, always use the most up to date version of Google Chrome when using VirtualCare at virtualcare.thinkresearch.com Download the latest version of Chrome here. Desktop browsers not supported: Microsoft […]
Provider troubleshooting tips
If you are experiencing audio or video issues If you are experiencing audio or video issues during your Virtual Visit, please check the following: If using the desktop version of VirtualCare, make sure you are using a computer or laptop with: Webcam Microphone Headphones (recommended) If using the mobile version of VirtualCare, make sure you […]
Patients/clients: Quick reference guide
Patients/clients: How to verify a dependent created by your provider
You have the ability to add a dependent to your VirtualCare account. However, dependent profiles can also be created by your provider. In the event your provider has created a profile for your dependent, you will receive an email asking you to verify the dependent’s details in VirtualCare. Once verified, you can request virtual visits […]
Patients/clients: How to update your notification settings
You have the ability to configure VirtualCare to send you email notifications for any updates your provider might make to your virtual visit appointments. You can also set if you’d like to be reminded to reply to a visit request 12 hours every 12 hours until it has been accepted or declined. 1. In the […]
Patients/clients: How to set your preferred pharmacy
You have the ability to add your preferred pharmacy to VirtualCare. Providers will be able to send prescriptions via fax to the specified pharmacy. 1. In the top right-hand corner, click your name, then Preferred Pharmacy. 2. In the pharmacy field, begin typing the name of the Pharmacy you’d like to add to your profile. […]
Patients/clients: How to send a virtual visit request to your provider
Note: Depending on your provider’s needs, this feature may or may not be available to you. The contents of this article are only applicable if your provider has requested them for your personalized VirtualCare experience. For more information, please contact your provider. When you are ready to book a virtual visit with your provider, follow […]