Clinical users: How to resend a dependent verification email
When you add a dependent to one of your patient or client’s profiles, an email will be sent to them asking them to confirm. They have up to 30 days to confirm their dependent via email. If they fail to verify the dependent in time or they try and fail to log in too many […]
Clinical users: How to create dependent accounts for your patients
You have the ability to create a VirtualCare profile for your patient’s dependent or dependents. This dependent profile will display under your original patient’s profile and they will be able to request Virtual Visits on their behalf. Additionally, you may request Virtual Visits with their dependents. 1. Click Patients. The Patients list will display. 2. […]
Clinical users: How to confirm your patient’s dependent profile request
Patients have the ability to request a VirtualCare account for their dependents and send it to you to verify. You must confirm or decline the patient’s dependent submission in order for the dependent to display in VirtualCare. 1. Click Patients. The Patients list will display. 2. If you have any new dependent requests, they will […]
Clinical users: How to add a patient to your roster
As a clinical user, you have the ability to add your patients to VirtualCare through Patients list. Once added to your roster, you can request virtual visits with your patient, and manage their information. You may also add their dependents and have virtual visits with them as well. 1. Click Patients. The Patients list will […]
Clinical users: How to accept a patient’s self-registration request
If one of your patients or clients have not already registered for VirtualCare, they have the ability to request a VirtualCare invitation on their main login page. When requesting an account, they are emailed a request form and asked to provide their information. Once submitted, their request is sent to you to verify. Once confirmed […]
Clinical users: How to resend bulk VirtualCare invitation emails
It may be necessary to resend multiple VirtualCare invitation emails to multiple patients at once. This may be required for a number of reasons, including the scenario where patients were added to your VirtualCare roster but the Send patient invite email option was not selected. Note: You may only resend invitation emails to patients with […]
Clinical users: How to send batch patient invites
You can send a large amount of VirtualCare invites to patients by uploading a CSV file to the app with patient information. Note: Please follow CSV format in attached file below. You must complete the CSV file before starting the upload. 1. In the top right-hand corner, click your name, then Account Settings. 2. Click […]
Clinical users: How to change a virtual visit’s communication method
When you or a patient requests a virtual visit, a communication method must be selected. These options include Video call, Audio call, or Messaging chat. As a provider, you are able to modify the communication preference for the visit. This can be completed at any point in time, including during the actual virtual visit. 1. […]
Clinical users: How to conduct a virtual visit with your patient
Note: We recommend using Google Chrome for an optimal VirtualCare experience. Internet Explorer does not support audio or video and will affect the usage of the audio and video chat features. When a virtual visit has been scheduled with a set date and time with your patient or client, you will both agree to meet […]
Clinical users: How to create a diagnostic imaging request form
Note: This feature is only available in the province of Ontario. You may create a diagnostic imaging requisition form within VirtualCare and enter in all the relevant details for your patient. Then, your patient can review the appointment on their end and save or print the form themselves. Note: In order to complete this process, […]